Won a prize and heard nothing? The ASA’s advice gives a clear yardstick, and it applies to every UK promotion.
What the ASA says
- “Prizes must be awarded as described, or a reasonable equivalent.”
- Winners should usually receive prizes within 30 days. If the prize will arrive more than 30 days after the closing date, the promotion should say so.
- Promoters must make all reasonable efforts to contact winners.
- “Promoters are responsible for the administration of their prize draws”, including proper supervision and “adequate time for each stage of the promotion”.
Source: ASA: prize draws.
When it goes wrong
In 2025 the ASA upheld a complaint where a £3,000 holiday voucher was never awarded because ticket sales would not cover its cost. See the Amazing Giveaways ruling.
What to do if a prize doesn’t arrive
- Keep the confirmation and the terms as they were when you entered.
- Ask the site in writing for a delivery date.
- If it stays silent, complain to the ASA about the promotion.
Hoardsy pays withdrawals and delivers prizes within 1 to 5 working days. See cash alternatives explained.
How Hoardsy runs its competitions
- Closing dates are never extended for slow sales.
- There’s no minimum number of sales: every end-draw prize and top instant prize is awarded, sold out or not.
- Every competition page shows its prizes and your chance per ticket before you enter.
- Every competition can be entered free by post, with the same chances as a paid ticket. See free postal entry.
Keep reading
- All Hoardsy guides
- Are online prize draws legit?
- What the ASA has ruled on UK competition sites
- How to spot a risky competition site
Last checked 12 October 2026.
Hoardsy
See the competitions
Choose a draw or an instant game. Every prize and its chance is on the page before you enter.
18+, Great Britain only. Free postal entry on every competition.
